Customer Service Specialist

Customer Service Specialist - Hybrid (Please only apply if based in Kent)

Rochester

£26,000

Key Responsibilities

• Engage with customers via phone, email, and chat to resolve inquiries and provide support
• Maintain detailed records of customer interactions and feedback
• Collaborate with team members to continuously improve customer satisfaction
• Address customer enquiries, resolving issues, and providing top-notch support

Qualifications

• Previous experience in customer service
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Positive attitude and a team player mentality

What We Offer

• Exciting and supportive work environment
• Opportunities for professional growth and development

Equal Opportunity

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.