Customer Service Specialist

Location: Brierley Hill (travel across Branch Network)

Application Deadline: Saturday, 23 May 2026

Vacancy Type: Permanent / Full Time

Job Summary

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing customers, supporting them through their key milestones in life.

Typical day to day responsibilities include:

• Having good conversations with members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction
• Managing all till management activities and ensuring conversations we have at the counter are maximised
• Completing tasks for customers to help them manage and maintain their accounts
• Working proactively and collaboratively with other colleagues across the Society to deliver great customer outcomes
• Contributing to the achievement of the branch and corporate targets
• Utilising our financial products to support members through key life events
• Engaging with local communities, businesses and partners both in and out of the branch

The hours are distributed across the week on a changing rota basis to fulfil our customers' needs; some Saturday work between 9 am-12 pm will also be required.

About You

To be one of our next Customer Service Specialists, it would be advantageous if you have:

• Experience in a similar role within Financial Services
• Passion for providing strong customer solutions
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data, and confident to take initiative to dig deeper
• Approachable, helpful and member focused - putting our members' needs and the local community at the heart of everything you do
• Strong communication skills - able to represent the Society clearly and concisely in whatever communication methods you use
• Not afraid to challenge the status quo - willing to push boundaries at Dudley

• Flexible to go where our members need you most; this may mean splitting your hours between our branches
• Eager to develop your knowledge and take advantage of career development opportunities to become a specialist in our branches

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £25,250 FTE per year, depending on experience
• Basic holiday of 30 days + bank holidays
• Moments that matter days (think birthdays, weddings, and time off for getting the keys to a new house or welcoming a grandchild)
• Pension contribution up to 8% of salary
• Life assurance at 4 salary
• Full private medical insurance
• Healthcare plan covering dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our people to embrace being a fundamental part of everything we are and aim to be. We treat everyone with the dignity and kindness they deserve, and encourage and celebrate all the things that make each of us unique.