Customer Service Specialist

Customer Service Specialist

Hayes, Middlesex
Salary £31,000
14-month fixed-term contract
Full-time (40 hours per week, shifts between 08:00-19:00, Monday-Sunday)
Immediate start

The Opportunity

We're looking for a proactive and customer focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance. You'll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.

About You

• Proven experience in a customer service or aftercare role
• Strong communication skills, both written and verbal
• Confident handling challenging conversations with empathy and professionalism
• Highly organised with strong attention to detail
• A natural problem solver who can get to the root of issues quickly
• Comfortable working both independently and as part of a team
• Adaptable, proactive, and keen to improve processes

Key Responsibilities

• Make outbound calls to customers following product delivery to ensure satisfaction
• Support customers considering returns, providing guidance and solutions
• Handle inbound queries via phone, live chat, and digital channels
• Resolve customer issues efficiently, from initial contact through to resolution
• Manage returns, refunds, and delivery related concerns
• Maintain accurate records using internal systems
• Respond to customer feedback across platforms including reviews and social media
• Work closely with internal teams to resolve queries and improve processes
• Contribute to team knowledge sharing and support cross training activities

What's on Offer

• Salary of £31,000
• 14 month contract with immediate start
• A collaborative and supportive team environment
• Opportunity to develop your customer service and problem solving skills