Customer Service Specialist

We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended.

Customer Service Specialist

Location: NewburyDepartment: Customer Service & SupportEmployment Type: Fixed Term Contract

About the Role

We are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience.

This role also includes supporting local office management tasks and assisting with local event coordination.

Key Responsibilities

Customer Support & Case Management

• Act as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process.
• Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met.
• Proactively communicate updates related to orders, service requests, and deliveries to minimize disruptions.

Order-to-Cash Administration

• Execute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts.
• Work closely with Finance to support proactive credit and collection activities.

Service & Operations Support

• Provide operational and administrative support to Service and Application teams.
• Manage planning and dispatching activities to ensure efficient coordination of customer visits and internal workflows.

Data & Process Management

• Maintain accurate data within CRM and ERP systems in line with company procedures and compliance requirements.
• Continuously improve back-office processes and documentation to support operational excellence.

Office & Employee Support

• Act as the first point of contact for new employees, coordinating onboarding activities and administrative arrangements.
• Support local office management and assist with organising local events.

Qualifications & Experience

• Relevant education or equivalent professional experience.
• 3-5 years' experience in an international customer service or operational environment.
• Strong administrative capabilities and proven customer service background.
• Experience working with CRM and ERP systems; familiarity with Oracle, Zendesk or similar tools is an advantage.
• Proficiency in Microsoft Office and database applications.
• Excellent organisational skills with the ability to multi-task, prioritise and manage workload effectively.
• A proactive, hands-on, solution-oriented mindset with a strong can-do attitude.
• Strong problem-solving skills and ability to work effectively under pressure.
• Excellent communication and teamwork skills.
• Native-level proficiency in the local language and fluent English (written and spoken). Additional languages are a plus.

If you are interested, please apply online and I will screen your cv and if successful I will contact you with more information.