Customer Service Specialist

Customer Service Specialist

Location: Portsmouth

Salary: £26,000 £30,000

Hours: Shifts between Monday and Sunday on a 6 week rota - 7.45 am to 8.15 pm

Start date: April 2026

Dynamite recruitment is proud to be working with a very unique global business who are ion search for latened Customer Service Executives

We are seeking a Customer Service Specialist to join our client's specialist assistance team and support customers with their needs via email and on the telephone. This is a fast-paced, rewarding role providing real-time support to customers around the world. You will act as a lifeline, handling cases ranging from simple medical queries to urgent, complex emergencies.

Key Duties

• Handle customer calls and emails, providing timely and empathetic support
• Coordinate with medical teams, hospitals, airlines, and rescue services globally
• Progress cases to resolution while ensuring excellent customer experience
• Provide reassurance and support to distressed or anxious customers
• Maintain accurate records and liaise with internal teams and external partners

What We Are Looking For

• Excellent written and verbal communication skills
• Excellent communication skills
• Calm, organised, and resilient under pressure
• High computer literacy and attention to detail
• Ability to multitask and switch between calls and emails
• Previous customer service, or telephony experience is required

Training & Working Pattern

• Structured six week training (Monday Friday, 9 30)
• 40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends

Salary & Progression

• Salary between £26,000 £31,500
• First pay rise after six month probation

This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment. Apply now to join a supportive team and start a career where every day is meaningful.