Customer Service Specialist

We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area.

Duties and Responsibilities for Customer Service Advisor:

• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner

• Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals

• Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer

• To be available to provide levels of cover for inbound & outbound enquiries at all times

• To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.)

• Processing mid-term adjustments and inviting renewals across different products within the department

• To ensure all client documentation is issued correctly and internal records are kept up to date

• Keep up to date with developments in product changes in accordance with current market trends and scheme facilities

• To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements

• Actively promote other products to cross sell across the company

Skills & Experience required for Customer Service Advisor:

• Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service)

• Strong IT skills, Microsoft 365 competent.

• Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area.

If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to