Customer Service Specialist - Hybrid (Office-First 3 Months)

• - You will be the first point of contact for our customers, delivering exceptional service.
• - In this role, you'll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.
• - You'll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks.
• - Building strong relationships with customers will be key to your success in this role.
• - The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts as needed.
• - Saturday shift as overtime once probation has been passed.
• - Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid - 3 days worked in the office and 2 days per week from home on a rota basis.

Requirements

• - Experience in customer service, whether that be in an office, retail or hospitality.
• - Comfortable with working under pressure in a fast-paced environment.
• - Effective communication skills both written and verbal.
• - IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• - Good attention to detail to ensure accuracy when placing orders.

ATS Optimization Keywords
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Hard Skills

• customer service
• attention to detail
• IT literacy

Soft Skills

• effective communication
• organisation
• prioritisation
• team collaboration
• ownership
• working under pressure