Customer Service Specialist - Fast-Paced Call Centre (3-Month FTC)

DPD Group in Smethwick is seeking a Customer Service Specialist on a fixed-term contract (3 months, 37.5 hours per week). You will handle frontline calls, resolve delivery queries with empathy, and maintain performance metrics in a fast-paced environment.

The role requires a proven background in contact centre or inbound customer service, with a warm, confident telephone manner and the ability to perform under pressure. Training is provided and benefits are included.