Customer Service Specialist - Evening Shift

Customer Service Specialist - Evening Shift required for a well established company in Galway city.

Hours of work - 5pm to 1am, Monday to Friday - Shift Premium paid.

• Respond promptly to Brand Partner and Customer inquiries via phone, email and live chat.
• Address and resolve concerns related to orders, product information, refunds, commissions and account issues.
• Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of company products, business models and compliance guidelines.
• Process refunds, exchanges, and adjustments in accordance with company policies.
• Accurately document customer interactions and elevate complex cases to the appropriate department.
• Assist Brand Partners in navigation back office systems and understanding their earnings and orders.
• Follow company procedures and industry regulations to maintain compliance.

• Native language speaker or one or more languages.
• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing, direct sales.
• Strong communication skills.
• Excellent problem solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent telephone and customer service skills.

Please contact Noeleen Stewart for a confidential discussion and more information on the role.

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