Customer Service Specialist - Back Office - 100%

Are you a committed team player, customer service specialist - Backoffice? Are you a dedicated team player who quickly recognizes customer needs and provides uncomplicated solutions? Do you share our values, focus on what matters, and always deliver on your promises? Then you are the perfect fit for our modern contact center in Biel! Become part of our team as: Customer Service Specialist - Backoffice. In our dynamic, results-oriented team X, you will play a key role in customer retention. Specifically, you will: Your tasks- Analyze and process customer complaints- Provide customer service and support by handling incoming tickets and emails both in writing and over the phone- Support customers to ensure problem resolution and handle inquiries- Manage, monitor, and optimize the activation of mobile and landline connections- Assist in continuous improvement to develop new processes- Collaborate internally with relevant departments and externally with our various partnersYour profile- Strong customer orientation and enjoyment of working in a commercial role, ideally in X- Written and verbal proficiency in French, Italian, and German; English is a plus- Strong interest in digital tools and personal qualities that make a difference: reliability, strength, punctualityWe offer:- Bonus from the 3rd salary in 13 paid + annual bonus (company performance/individual performance)- Up to 20% home office depending on the area of responsibility- 5 weeks of vacation- A modern and inspiring working environment- Strong social benefits and flexible and advantageous retirement plans- Free mobile subscription valid throughout Europe- Exclusive offers on our products and servicesWork location: BielHave you always dreamed of working in a diverse environment? Then we definitely want to get to know you! Apply directly online! jid3a48628aen jit0310aen jpiy26aen