Customer Service Representative

Join our team at Dungannon Business Park as a Customer Service Representative (CSR) supporting the worldwide Terex dealer network with orders, enquiries and essential business requirements. This role demands tenacity, diligence, determination, and perseverance, along with a strong work ethic and a willingness to grow while following processes without shortcuts.

Main Duties & Responsibilities

• Provide world class customer service and effective solutions
• Manage dealer orders, parts, and helpdesk tickets
• Address pricing and availability enquiries
• Liaise with internal departments and external suppliers
• Communicate efficiently and professionally with the dealer network as a virtual assistant
• Participate in customer service calls and identify areas for improvement
• Work as part of a team
• Process sales orders, returns, and service requests with accuracy and efficiency
• Monitor open orders and follow up on pending items to ensure timely fulfilment

Basic Qualifications

• High School Diploma or GED required
• Combination of education and experience that provides required knowledge, skills and abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Three or more years in a customer service and team oriented environment; preference for experience in a specialized call centre with a strong orientation for prompt, accurate response

Preferred Qualifications

• Experience working in a busy office environment
• Ability to meet deadlines
• Excellent organizational skills and ability to prioritize workload independently
• Excellent verbal and written communication skills; good listening skills
• Excellent telephone manner
• Experience using ERP or CRM systems preferred

Knowledge, Skills and Abilities

• Self motivated and ambitious
• Team orientation and ability to work in a fluid, constantly changing environment
• Strong time management skills
• Customer focused mindset with an action and goal oriented approach
• Clear communication, patience and attentiveness
• Highest level of integrity, honesty and trust
• Strong problem solving abilities and excellent listening skills
• Adaptability to new technologies and business systems
• Proactive in identifying and resolving issues

The position requires in office hours at our Blankenbaker office location and is not a hybrid role.

Why Join Us

• We are a global company defined by our values: Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship
• Safety is our priority and we commit to Zero Harm
• We foster an inclusive environment where every team member feels safe, supported, and valued
• We provide innovative solutions, engage our people, and operate sustainably
• We support personal and professional growth through learning and development programmes
• We offer competitive salaries, advancement opportunities and a full range of benefits, including health care for you and your dependents, a contributory pension scheme, life assurance, an employee stock purchase plan, and global learning and development programmes

As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or any other characteristic protected by law.