Customer Service Representative

As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Tasks and responsibilities as a Customer Service Advisor:

Order Management:

Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity

Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles

Develop a deep knowledge and understanding of the key account process, its farmers and contract growers

Offer highly efficient problem solving solutions

Produce accurate reports within a timely manner

Prescription Management:

Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times

Complaint Management:

Effective and efficient management of customer complaints, utilising the ForFarmers complaints system

Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes

Applications

We value diversity in our workplace and welcome enquiries from everyone.

Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.

Please make us aware if your need any reasonable adjustments to participate in this process.

We encourage you to submit your application as early as possible and not wait as closing dates may vary.

You'll make a direct impact on creating a more sustainable agricultural sector. It's all about making an impact: with your knowledge and commitment, you truly help farmers move forward.

At the heart of the agricultural sector

Working at ForFarmers means being right at the center of agriculture. No matter what role you're in, you'll feel the connection - we work side by side with our farmers every step of the way.

Fully committed to your growth

ForFarmers offers extensive training opportunities, including personal coaching and tailored development programs. You'll gain not only theoretical knowledge but also practical experience, with guidance that fits your individual needs.

Have any questions? Contact us!

We'd love to hear from you! Feel free to get in touch: our HR team is happy to help.