Customer Service Representative

Overview

Advertising location19, King Edward Street, Perth, Scotland, PH1 5UG

Contract type: Full-time • Hours: 35 per week • Salary: £12.75 per hour

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

What’s in it for you? (Benefits)

• Working hours: range of full and part-time hours
• Annual pay review & bonus scheme: base salary reviewed annually, plus annual performance bonus
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: extra paid day off for your birthday within your birthday month
• Pension plan: pension contributions matched to 4%
• Perks and discounts: discounts in high street shops, cinemas and holidays
• Training and development: promotion from within and growth opportunities

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What happens next?

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Who are we?

We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.

More about evoke

We are a business that embraces change and progress. evoke is the new name for 888 Holdings. We offer flexibility and a culture built on trust. We invest in your future to help you develop your strengths and build a career that’s right for you.