Customer Service Representative

Customer Service Representative

Location: Reigate - office based

Contract: Permanent

Hours: Full time 35 hours

Do you have excellent customer service and telephony experience and looking for a new and exciting career? We are looking for a Customer Services Representative to join our customer contact team. Our representatives act as a first point of contact for our UK Retail and Life Time Mortgage customers, so we want our customers to get what they need with minimal effort whilst feeling cared for.

When you join our team it will be your job to deliver this distinctly Just customer experience and help our customers achieve great outcomes whenever they call us.

Working Hours & Training

This is a full time, permanent position at 35 hours a week, Monday to Friday with shift patterns from 8:30 to 16:30, 09:00 - 17:00 and 09:30 - 17:30.

Your initial training will be office based, but once you are confident the role is hybrid with at least 50% of your time spent in the office.

Responsibilities

• Answer inbound telephone calls from customers and advisors across all product ranges.
• Use a customer centric approach to call taking to provide great outcomes.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers receive their income or mortgage funds within a reasonable time.
• Produce quotes and/or re quotes over the telephone.
• Perform administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure queries are answered accurately and result in the best customer experience.
• Liaise with internal and external customers and third parties to ensure relationships are developed and maintained.

Qualifications

• Previous experience within a telephony customer services function.
• Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above).
• Ability to explain complex information in plain, simple English and adapt language for different audiences.
• Passionate about delivering great customer service and a willingness to go the extra mile.
• Experience using Microsoft Office (Outlook, Word, Excel).

Benefits

• Competitive salary, pension scheme and life assurance.
• Generous and highly achievable bonus scheme - paid annually based on individual and company performance.
• Opportunity to progress your career in role with salary increases aligned to growth in skills and knowledge.
• Learning and development opportunities, including access to LinkedIn Learning.
• 25 days annual leave plus an additional day on your birthday.
• Private medical cover and income protection.
• Free access to the Headspace App.
• 24/7 Employee Assistance Helpline and on site trained physical & mental health first aiders.
• Access to employee funded benefits via our online portal and additional purchase options.

Diversity and Inclusion

We value diversity of thought and fostering a sense of belonging. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience. We remain committed to publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee networks and events.

Application Details

Please submit your CV using the "apply now" button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in person assessment.

Be Bold. Be Brilliant. Be Just.