Customer Service Representative

Requisition ID id

Location Branston

Business Unit / Group Function Inorganic Pigments

Work Arrangement Onsite

Level of Experience Intermediate

Contract Type Regular

Salary Grade Non Managerial

Job Highlights

LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.

About the role

Reporting locally to the Area Sales Manager - UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities. You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast paced environment.

Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.

Main Responsibilities

• Take ownership of customer accounts and manage relationships with both internal and external stakeholders.
• Communicate effectively with customers, Area Sales Managers, logistics, production, laboratory teams, and European counterparts to meet customer requirements.
• Manage customer enquiries, master data maintenance, order tracking, and expediting.
• Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections.
• Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options.
• Monitor inventory status and product availability, supporting accurate demand planning and forecasting.
• Identify changes in customer demand, provide feedback to the sales team, and adjust forecasts accordingly.
• Support Supply Chain teams in establishing appropriate inventory levels based on customer forecasts.
• Proactively manage customer quality concerns, ensuring timely and sensitive communication.
• Monitor sales order blocks and expedite promptly to support swift resolution.

Experience / Skills

Essential

• Fluent in English (written and spoken)
• Strong customer service and interpersonal skills
• Excellent problem solving abilityAble to manage time effectively and work with minimal supervision
• Active team player who supports collaboration and knowledge sharing

Desirable

• Working knowledge of German would be an advantage
• Experience using SAP
• Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM