Customer Service Representative

Job title: Customer Service Representative

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €30,000 per annum, paid monthly

Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You'll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.

If you're passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we'd love to hear from you.

Core role and responsibilities:

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
• Manage service bookings and product orders, including routing vans and coordinating with field technicians.
• Process customer accounts, update records, and ensure accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Contribute ideas to improve processes and customer satisfaction metrics.
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy.

Qualifications:

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

Benefits:

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression