Customer Service Representative

Customer Service Representative

Full Time: 37.5 Hours per Week. Working hours: Monday to Friday, 8:00 AM - 5:30 PM at our Head Office, Cheltenham.

Starting salary £26,212 plus benefits including parking, competitive pension scheme, volunteering days and subsidised onsite deli.

Start date: 22nd June.

Designing award winning products for our market leading brands Mira Showers and Rada. We focus on investment in technology, resources, and our people. Whether you arrive at our factories in Cheltenham or Hull, visit from a Service Engineer, or pick up the phone to our Customer Service team, you'll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

Role Overview

As a Customer Service Representative, you'll support customers with expert advice and solutions across our full UK product range, building strong relationships and protecting our trusted brand.

Your journey starts with a 4 week structured training programme. During this period you must be available full time with no planned time off.

Basic Responsibilities

• Providing customer support primarily through phone and email, focusing on pre sales enquiries, product selection, and availability
• Taking incoming contacts, identifying customer requirements and offering appropriate solutions
• Offering post sale technical support
• Arranging the appropriate service solution to match the needs of the customer, including offering extended warranty products
• Maintaining a high level of customer service and quality standards throughout every interaction
• Being helpful and positive in all dealings with customers and fellow associates
• Ultimately becoming a Kohler Mira Brand Ambassador

Skills & Requirements

• Confident telephone manner
• Experience in a customer services environment where customer contact was integral to the role
• Attention to detail to ensure a right first time customer outcome
• Experience using Salesforce or similar CRM system an advantage
• A common sense approach to problem solving
• A desire to be part of a team that works together for the common goal
• Strong communication with high standards of written communication essential
• GCSE Maths and English required

Benefits

We empower each associate to BecomeMoreAtKohler with a competitive total rewards package supporting health and wellbeing, career growth, a diverse and inclusive workplace, and a strong culture of innovation.

Equal Opportunities

Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, we recruit, hire, and promote qualified people in all job classifications without prejudice. If you, as an individual with a disability, require adjustments during the recruitment process, please contact .