Customer Service Representative

Location

Reigate - Hybrid (min 50% office, the remainder at home)

Contract

Permanent

Hours

Full time 35 hours - Monday to Friday with shift patterns 8 30, 09 00, 09 30.

About the role

Customer Services Representative to join the customer contact team acting as the first point of contact for our UK Retail and Lifetime Mortgage customers, delivering a distinctly Just customer experience and helping customers achieve great outcomes whenever they call.

Responsibilities

• Answer queries from customers across our product range using a customer centric approach.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers receive funds within a reasonable time.
• Produce quotes and re quotes over the telephone.
• Perform administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure accurate answers and the best customer experience.
• Liaise with internal & external customers and third parties to develop and maintain relationships.

Qualifications

• Previous experience within a telephony customer services function.
• Educated to GCSE level (or equivalent) with passes in English and Maths (grade C or above).
• Ability to explain complex information in plain, simple English and adapt language for different audiences.
• Passionate about delivering great customer service and willing to go the extra mile.
• Experience using Microsoft Office (Outlook, Word, Excel).

Benefits

• Competitive salary, pension scheme and life assurance.
• Generous annual bonus scheme based on performance.
• Opportunity to progress career with salary increases aligned to growth in skills and knowledge.
• 25 days annual leave plus an additional day on your birthday.
• Private medical cover and income protection.
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical & mental health first aiders (On Site).
• A variety of employee funded benefits via our online benefits portal.

Our Behaviours

Ambitious, curious and collaborative - every decision centres around being Just and delivering the best outcomes for customers.

Equal Opportunities

We are committed to fostering a diverse and inclusive workforce, supporting a range of employee networks and events.

Application

Please submit your CV. Shortlisted candidates will be contacted for next steps.