Customer Service Representative

Contract Type:Full-time, Permanent
Working Hours:Monday to Friday, 9:00 am - 6:00 pm

At Renault Trucks, we keep businesses moving. Our dealerships provide service, maintenance and support to customers who rely on their vehicles every day. We are now looking for a confident and organised Customer Service Representative to join our team in Bellshill and help deliver a professional and welcoming experience for everyone who visits or contacts our site.

We are looking for an individual who enjoys being part of a small, busy team; no two days will be the same! Teamwork is key and working together to achieve results will ensure our customers receive the best service.

You will be multi-tasking, from booking in vehicles to updating customers with progress reports, invoicing, and administration support for the Service and Parts Managers.

• Greeting customers in a courteous manner, interpreting their requirements and completing necessary paperwork to enable work to be undertaken.
• Scheduling routine maintenance for customers using our internal systems
• Monitoring the Work In Progress (WIP) to keep it under control
• Keeping customers updated with likely completion times and contacting customers to inform them of any additional work required
• Issuing accurate quotations to gain the necessary authority to complete the work.
• Liaising with the workshop to develop service contract opportunities

• Pension scheme:We offer a matched pension scheme of up to5%of your salary, with incremental benefits based on length of service, including death in service cover.
• Health Care Plan:Benefit from a free comprehensive health care plan provided by BHSF for you and your family.
• Employee Assistance Programme:Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance:Start with 30 days (including Bank Holidays) rising to 33 days after 5 years.
• Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
• Discounts on various purchases:Enjoy savings on shopping vouchers, cinema tickets, MyGymDiscounts, MyActiveDiscounts, holidays and travel.
• Confident in managing enquiries through phone calls, email and internal systems
• Good communicator, both written and oral
• Customer-focused and great at building strong working relationships
• Computer literate, particularly with Excel & Word, with the ability to quickly pick up new systems
• Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)

Discover more about life at Renault Trucks:

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