Customer Service Representative

Customer Service Consultant (Permanent, Full-Time)

We are seeking a Customer Service Consultant to deliver excellent service in a high street environment. This role suits someone who enjoys helping people, communicates confidently, and provides a professional experience across in-branch and digital channels.

The Role

You will be the first point of contact for customers, supporting transactions, understanding their needs, and offering guidance on products and services. You'll help ensure a smooth, consistent experience across all interactions while building trust and confidence with customers.

Key Responsibilities

• Welcome and assist customers in person and by phone
• Understand needs and provide tailored solutions
• Explain products, services, and digital tools clearly
• Maintain accurate records and support vulnerable customers
• Follow compliance, risk, and security procedures
• Work collaboratively with colleagues
• Stay organised and adaptable in a busy environment

What We're Looking For

• Customer-facing experience (e.g. retail, hospitality, call centres)
• Strong communication and interpersonal skills
• Positive, team-focused attitude
• Organised, adaptable, and confident under pressure
• Passion for delivering excellent service and willingness to learn

What You'll Get

• Competitive salary + annual bonus
• 25-30 days holiday + bank holidays
• Pension contributions up to 10%
• Private medical insurance
• Training and development opportunities
• Access to colleague financial products and car schemes

Why Join?

This is a great opportunity to make a real difference to customers while developing a long-term career in a supportive organisation.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.