Customer Service Representative

Customer Service Associate - £12.21 per hour

Location: Cumbernauld

Contract: 3 months, full time

We are recruiting Customer Service Associates to join a well established and supportive team in Cumbernauld. This role is ideal for individuals who are organised, and confident communicating with customers across phone, email and online platforms.

Key responsibilities:

• Responding to customer enquiries by phone, email and live chat

• Assisting with account updates, order tracking, billing enquiries and general queries

• Handling queries professionally and calmly, even in challenging situations

• Logging interactions accurately and maintaining up to date customer records

• Following structured processes and escalating issues when needed

• Meeting service expectations around quality, accuracy and response times

• Contributing to a positive and respectful team culture

What we're looking for:

• Previous experience in a contact centre or customer service environment

• Strong communication and active listening skills

• Confident using multiple systems and updating records while speaking with customers

• Reliable and punctual with a consistent approach to work

• Able to work independently and collaboratively in a team setting

What's on offer:

• £12.21 per hour, paid weekly

• Structured training and ongoing support

• Fixed working pattern

• Friendly, professional team environment

• No sales or outbound calling

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.