Customer Service Representative

You may be our new

Customer Service Representative (f/m/d)

at our office location in Tilburg, Netherlands

Key responsibilities

• Active management of customer orders or customer demand planning (order-to-cash process)
• Reconcilement of confirmed orders with regard to the production and delivery date. In case of bottlenecks alignment of a suitable solution with the customer and production planning (running internal escalation process if needed)
• Organization of transports to customers and possible export documents
• Actively engage with small customers to identify their needs and drive sales to these customers
• Proactive inventory management and respective discussions with the customer
• Creation of invoices and support in customer credit note handling
• Managing customer-related master data and operational price updates
• Close collaboration with Sales to ensure high customer satisfaction, additional touch points with Production planning, Logistics and Quality

You Bring These Skills, Experience & Education

• Secondary education/ higher education
• Working experience 2-4 years, preferably in Customer Service or Sales
• Attention to details and accuracy
• Organizational skills and high customer orientation
• Excellent Dutch, English and French language skills
• Working knowledge and use of Microsoft 365 tools (Outlook, Excel, Word, PowerPoint)

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

Contact

SIG Recruiting Team

Phone:

Email: