Customer Service Representative - Telesales

CREGG is working with our client in Limerick to recruit customer service representatives within their Telesales team, one of their most critical roles. In this role, you'll help our client provide excellent service to customers. You'll communicate with customers and help resolve their queries in a professional and friendly manner. In depth training will be provided as part of this role, to help you get familiar with what's needed to offer first line and first class support to our customers.

The primary role of the Inbound Telesales Representative is to engage with potential and existing customers via inbound calls, assisting with product selection, answering questions, and processing orders. You should be enthusiastic about sales, confident in building rapport quickly, and motivated to achieve targets in a fast paced environment. Flexibility is essential, as you may be required to take on additional duties outside your standard responsibilities as needed. The working hours for this role are 37.5 per week.

Specific Duties & Tasks

• Support our customers by providing a great customer experience aligned to our values.
• Support business growth by upselling/cross selling as the opportunity arises.
• Engage with customers, be relentless in resolving their issue, minimising customer disruption.
• Provide proactive updates to customers where required, ensuring a great experience.
• Take ownership of the customer's journey, to provide a seamless customer experience.
• Contribute to your team and department performance through meeting your agreed weekly targets.

The Person

• Experience in a retention's role is desirable not essential.
• Proactive & Reactive retentions.
• Comfortable talking to customers over the phone to resolve their query.
• You'll enjoy it here if you're hardworking with a can do attitude.
• A self starter, interested in their own development, and how we can help you get there.
• First class problem solving skills, attention to detail with high work standards.
• Ability to work independently but also engage with your team to make things better.
• Good typing and computer skills will be an advantage, but not essential.
• Enjoys working in a fast paced environment, with lots of diverse challenges and opportunities.
• Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.

Salary and Commission

Base salary is €28,000. The commission structure is paid as part of your wages; this is paid at the end of the month and is based off hitting targets. An additional commission structure called Infinity is paid out via vouchers. The more targets you hit the more you earn! There is also an opportunity to transfer direct to the company from 6 months, based on performance. Once you transfer direct you are entitled to many more benefits including:

• Pension
• Private health insurance
• 23 days annual leave
• Company events
• Bike to work scheme
• Hybrid is available after training is completed - you will still need to be onsite 2 weeks out of the month.