Customer Service Representative - Technical Support & Billing

CREGG are currently recruiting a Customer Service Representative for their Technical Support team to work with our well known telecommunications client based in the Limerick region.

This Customer Service Representative role is 37.5 hours of work per week, with shifts scheduled between 9am and 6:30pm from Monday to Saturday. Your schedule will be planned in advance, and you'll enjoy a balance between work and life, including one Saturday shift every three weeks with a day off during the week.

This is not a remote job - Based in Limerick. Hybrid available once training is complete.

Specific Duties & Tasks:

• As a Technical Support Agent, you will be speaking with customers over the phone in a call centre environment, you will work to resolve their queries across Billing, Technical and Mobile in a helpful and supportive style.
• Supporting business growth within the call centre and adding value on all customer interactions by cross selling and upselling as the opportunity arises.
• Working with your team and support staff highlight any issues causing our customers un-necessary challenges.
• Contribute to the overall team performance and operational Net Promoter Score (NPS) through the experience you provide to all our customers.
• Completing administration work.

Salary / Benefits:

• Base Salary plus commission
• Excellent Commission and bonus structure on top of your salary.
• Internal progression opportunities
• Opportunity for permanency after 6months
• Once permanent you can avail of company benefits:
• 23 days annual leave plus your birthday off.
• Virgin Media TV and broadband
• Private health insurance
• Calm app
• Pension
• Staff mobile offer
• Cycle to work
• Club red - sports and social club
• Linkedin learning

The Person:

• Call centre experience is desirable but not essential
• Having good typing and computer skills will help as you onboard with us.
• Flexibility in relation to duties and rosters.
• You will meet with your Team Leader weekly to keep two-way communication channels flowing.

Requirements:

• We have a Hybrid blended working from home (WFH) model which allows the candidate to WFH on a rostered basis in line with Business needs.
• To work from home, you will need minimum 5MB Broadband.
• Should your broadband speeds not meet requirements, don't worry, you can work full time in the Limerick office.
• Full Time Training and coaching will be provided in the Limerick site.
• Must be able to travel to and work from the Limerick Office in line with business needs.
• Ability to work 37.5 hours