Customer Service Representative - 1381 Job posted on 03 April 2026

from £27,000 pa - depending on relevant CS experience

Job Type: Permanent

Job Title: Customer Service Representative

Location: Colchester, Essex (free parking)

Salary: Starting salary from £27,000 pa -depending on relevant CS experience

Benefits: 23 days leave + 8 BH - rises with service to 26 days + Paid day for your birthday, Free lunch each day, Employee awards, 6 month probationary period then eligible for Share scheme bonus

Hours: Monday to Friday

7.30am to 4.30pm - 40 hours per week

No remote or hybrid working

Customer Service Representative Role

Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines.

The successful candidate will be highly organised, detail oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end to end order processing, maintaining customer satisfaction, and supporting operational efficiency.

Knowledge of logistics and supply chain processes including international shipping an advantage

Customer Service Representative Candidate Requirements

• Excel - for reporting and data analysis
• Confident use of business systems and tools including MS Word, Excel and PowerPoint
• Working knowledge of SAP a distinct advantage
• Accurate data entry and record keeping
• Clear and professional verbal and written communication
• Ability to identify issues quickly and resolve effectively
• Confidence in handling complaints and complex situations
• High level of accuracy in order processing and data management
• Ability to identify discrepancies and prevent errors
• Strong prioritisation and multitasking skills
• Ability to meet deadlines and service level targets
• Comfortable working in a fast paced, changing environment
• Resilient and calm under pressure, professional handling of complaints
• Ability to de escalate and negotiate solutions