Customer Service Representative - 1381

from £27,000 pa - depending on relevant CS experience

Job Type: Permanent

Job Title: Customer Service Representative

Location: Colchester, Essex (free parking)

Salary: Starting salary from £27,000 pa -depending on relevant CS experience

Benefits: 23 days leave + 8 BH - rises with service to 26 days + Paid day for your birthday, Free lunch each day, Employee awards, 6 month probationary period then eligible for Share scheme bonus

Hours: Monday to Friday

7.30am to 4.30pm - 40 hours per week

No remote or hybrid working

Customer Service Representative Role

Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines.

The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end-to-end order processing, maintaining customer satisfaction, and supporting operational efficiency.

Knowledge of logistics and supply chain processes including internation shipping an advantage

Customer Service Representative candidate requirements

• Excel - for reporting and data analysis
• Confident use of business systems and tools including MS Word, Excel and PowerPoint
• Working knowledge of SAP a distinct advantage
• Accurate data entry and record-keeping
• Clear and professional verbal and written communication
• Ability to identify issues quickly and resolve effectively
• Confidence in handling complaints and complex situations
• High level of accuracy in order processing and data management
• Ability to identify discrepancies and prevent errors
• Strong prioritisation and multitasking skills
• Ability to meet deadlines and service level targets
• Comfortable working in a fast-paced, changing environment
• Resilient and calm under pressure, professional handling of complaints
• Ability to de-escalate and negotiate solutions