Customer Service Process Manager

Global Enterprise Partners is seeking an experienced Customer Service Processes Manager with a strong background in customer service and CRM technical ecosystems. This role involves leading transformation programs, managing cross-functional business processes, and ensuring effective customer service operations.

Responsibilities & Requirements forCustomer Service Process Manager role:

• 10+ years of experience in customer service teams working with various customer types (wholesale, B2B, DTC, Retail, FMCG).
• Knowledge of customer service and CRM technical ecosystems.
• Experience in leading transformation programs with strong cross-functional business knowledge.
• Proficiency in online and offline business operations, CRM systems, customer service platforms, and project management.
• Lead customer service transformation programs, ensuring alignment with strategic goals and maintaining high standards of performance.
• Develop and maintain strong peer relationships, collaborating effectively across functions.
• Plan and execute customer service initiatives, ensuring they meet business objectives.
• Provide comfort and confidence to higher management, driving results and managing conflicts effectively.

Details for Customer Service Process Manager Role:

• Start Date: 1st of July (possibility for earlier start date)
• Duration: 6months + (With Extensions)
• Location: Hybrid, 2-3 days per week on-site (30 minutes from Montpelier)
• Contract Type: Freelance
• Rate: Open

Interested?
If you or someone you know is interested in the Customer Service Process Manager position, please get in touch with Angelos Gkelmpesis of Global Enterprise Partners or mail