Customer Service Officer

About The Role

We are seeking an organised, compassionate, and proactive individual to join our Safeguarding Team. This is a vital role providing first line support for safeguarding enquiries and helping to ensure that vulnerable adults receive the appropriate response and support.

Contract: Agency 3 months

Hours: 22.2 hours per week - 3 days per week to include a Monday and Friday

Pay: £13.47 per hour

Closing: 28/06/2026

Key Responsibilities

• Answering calls and taking messages as a first point of contact for safeguarding enquiries
• Providing basic advice and signposting to appropriate services, under guidance from a Senior Practitioner
• Adding safeguarding referrals and inputting information onto Mosaic
• Maintaining accurate case notes and updating relevant spreadsheets/systems
• Supporting with safeguarding correspondence, including outcome letters
• Taking minutes for meetings where required
• Checking incoming safeguarding referrals (e.g. whether the adult is known to ASC) and highlighting any contacts that appear urgent or high risk to a Senior Practitioner

What We're Looking For

• Excellent communication and customer service skills.
• Strong administrative and organisational abilities with a high level of attention to detail.
• Ability to handle sensitive and confidential information professionally.
• A proactive approach to prioritising work and identifying matters requiring urgent attention.