Customer Service Officer - Housing

Customer Service Advisor - Housing Benefit Team

Wembley (near Wembley Stadium) 100% Office-Based Mon-Fri, 09:00-17:00 (35-37 hrs/week) £17.33 per hour (PAYE) Contract until May 2025

Make a Real Difference to Your Community

Join our fast-paced Housing Benefit telephone team in the heart of Wembley. We're looking for a resilient, tech-savvy Customer Service Advisor to support residents with complex financial and welfare enquiries.

You'll be the first point of contact for customers-handling high call volumes (around 150 calls per day) and delivering clear, accurate advice on sensitive issues including:

• Housing Benefit entitlement
• Overpayment recovery
• Income maximisation
• Eligibility for wider financial support

What You'll Be Doing

• Managing a live call while using multiple specialist IT systems
• Explaining legislation and financial processes in a clear, empathetic way
• Maintaining precise and up-to-date customer records
• Supporting residents through complex and often sensitive situations

What We're Looking For

• Strong multi-tasking & IT skills - confident navigating several systems at once
• Excellent communication - able to simplify complex information professionally
• Resilience under pressure - experience in high-volume environments
• Reliability - fully office-based, Monday to Friday

If you thrive in a dynamic environment and want a role where your support truly matters, we'd love to hear from you.