Customer Service Manager

Central London 40 hours Monday to Friday £40 to £50K (DOE)

Join Reebok as a Customer Service Manager - Lead, Inspire, Deliver!

Our client, Reebok is looking for a Customer Service Manager to lead their dynamic team of Customer Service Executives. Reporting to the Head of Sales Operations & Customer Service, you'll oversee the day-to-day function of our customer service operations, ensuring excellence, efficiency and top-tier customer satisfaction.

To Be Considered:

You must meet the following criteria and have a minimum of 3 years' UK based work experience in a similar role.

What You'll Do:

• Lead, coach, and develop a high-performing customer service team
• Supervise Customer Service Coordinators, supporting them with questions, challenges and order management
• Analyse order books, track KPIs and ensure smooth order fulfilment
• Manage customer data, including pricing, part numbers and VAS
• Build strong relationships with internal teams and key customers
• Assist in resolving credits, returns and order challenges
• Drive improvements in efficiency and customer experience
• Deputise for the Head of Department when required

What We're Looking For:

• Strong leadership and people management skills
• Excellent organisational skills and attention to detail
• Analytical mindset with reporting experience
• Proficient in Microsoft Office, especially Excel; Styleman experience is a plus
• Initiative, enthusiasm, and a positive, can-do attitude
• Team player with the ability to share best practices
• Interest in sports and fashion is a bonus

What's in It for You?

• £40,000 to £50,000 (depending on qualifications & experience)
• 25 days of annual leave + bank holidays
• Additional days holiday between Christmas and New Year if the Directors decide to close the business
• Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
• 1-day WFH after probation and training at the company's sole discretion (non-contractual)
• Workplace Pension Scheme
• 60% Discount on our products that we have on Ecommerce
• Sample sales 2+ times a year
• Short Leave - with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
• Statutory sick pay
• Annual pay review and/or bonus at the Directors discretion

Apply Now to lead a passionate team and help Reebok continue delivering exceptional service to their customers!