Customer Service International

Customer Service International page is loaded Customer Service Internationallocations: 3187 - London, 33 Great Sutton Street, London, England EC1V 0DX United Kingdomtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-143309 Job Title Customer Service International Position Overview .As a CSR you will work within the Commercial Customer Service sector supporting the EMEA businesses. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing, and customer service management team.As a Shaw Representative, you will strive to deliver a world class customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement. Responsibilities: Perform all order entry, maintenance, and enquiries along with other duties as assigned. Communicate with customers to confirm order and delivery details Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer Monitor orders and inventory positions as needed to maximize service and reduce inventory and inventory handling costs. Analyze stock positions and proactively address concerns for customers Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures Seek to understand and anticipate the unique needs of customers Responsible for maintaining a professional relationship with customers Create a positive customer experience through professionalism, knowledge, and effort by creating a climate in which the customer has confidence in all that we do. Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members Analyze job related information and make decisions based on previous experience. Use good judgement to control call interaction and strive for First Contact Resolution Personally promote a positive work environment by exemplifying honesty, integrity and passion Professionally represent the company brand in all interactions and correspondence Process sample requests from customers, architects, designers If required, send samples to customers, architects, and designers for the region. Qualifications: A desire to deliver world-class customer service Strong attention to detail Clear, professional and concise communication skills; written and verbal. Must have proficient adaptable computer skills Basic mathematical skills Excellent organizational and time management skills The ability to think outside the box Desired Qualifications: 1-2 years Customer Service experience - within a sales or service environment Required Competencies: Communicate Effectively Build Customer Satisfaction Manage Work Learn & Apply Shaw will be offering: Competitive salary package including pension allowanceTravel allowanceAbility to work remotely Work Shift 7.5 hour day shiftShaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. We Sustain Human Ability Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more!