Customer Service Handler

Personal Lines - First Notification of Loss (Motherwell, ML1 4WQ) 27th October Start Date

Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we'd love to hear from you.

These are permanent roles will involve hours covering our opening times of 8.00am to 6:00pm (Monday - Friday). Our standard full-time contracts are for 35 hours per week (with options for part-time working).

A bit about the job: You will be the first point of contact for our customers when they need to make a claim. It's your job to gather the right and relevant information, such as how the incident occurred and understanding areas of damage to our vehicle. This will lead you to make informed liability decisions and create bookings with our suppliers to get the customer back to normal as soon as possible. You will work proactively on the claim to minimise the inconvenience to our customers lives and show empathy for their circumstances. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Skills and experience we're looking for:

• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
• Team player mentality, with a willingness to learn and help others out
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey
• Strong IT skills and prior experience of using digital systems

What you'll get for this role

• Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.
• Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary (Actual amount depends on your performance and Aviva's.)
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more.

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences.

We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We help our 19.5 million customers to save for the future and manage the risks of everyday life.

To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.