Customer Service Freight Specialist

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Role

Customer Service Specialist

Location

Naas

Hours

Monday-Friday, 09:00-17:30

Salary

€38,000 per annum

We are seeking a proactive and customer focused Customer Service Specialist to join our team in Naas. In this role, you will be responsible for delivering high quality service to our customers, ensuring bookings, deliveries, and all related documentation are managed efficiently and accurately. You will work closely with internal teams and overseas offices to ensure customer commitments are met while maintaining compliance with company procedures and service standards.

What will you be doing?

• Communicate effectively with customers and internal departments via email and telephone.
• Receive, process, and accurately enter bookings into the company TMS.
• Instruct and update departments promptly to ensure timely movement of consignments.
• Liaise with Operations teams and overseas offices to meet customer expectations.
• Monitor deliveries to ensure completion within agreed timelines.
• Proactively resolve issues with customers and colleagues.
• Complete accurate and timely invoicing.
• Input costs into internal systems and manage POD requests where required.
• Prepare and submit quotations in accordance with current procedures.
• Create, maintain, and update KPIs using company systems and Microsoft Excel.
• Complete Non Conformance Reports when needed.
• Carry out daily administrative duties as required.
• Monitor volume trends and flag significant changes to management.

About You

• Previous customer service experience within a freight forwarding environment - desirable.
• Knowledge of the transport and logistics industry.
• Customer focused with a commitment to excellent service delivery.
• Able to stay positive under pressure and prioritise workload effectively.
• Reliable with strong multitasking and problem solving skills.
• High level of accuracy, attention to detail, and numerical ability.
• Strong IT skills with the ability to learn new systems quickly (e.g., Cargolink, Webcost, MS Office).
• Excellent communication skills, both written and verbal, with a professional and courteous manner.

What can we offer you?

Competitive salary package and an opportunity to be part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

We also offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right to work checks and certain sites require 5 years' worth of referencing and background checks.

We do not accept CV details from recruitment agencies unless DSV have engaged directly regarding the role requirements beforehand.