Customer Service Executive, Investment firm

Are you looking to take your customer service career to the next level?

Joining a collaborative and customer-focused team, you'll support clients with their
accounts, delivering outstanding service and helping them find the right solutions. You'll work with a diverse client base.

We're looking for someone personable, empathetic, and highly organised, with strong communication skills and the ability to remain calm and professional when handling queries or resolving complaints.

You'll also be an individual who is resilient, adaptable, and confident in handling a variety of customer interactions.

The ideal experience/background would be in a fast-paced customer service, contact, call centre, retail or hospitality.

Key Responsibilities

• Handle inbound customer calls, providing support with account opening, maintenance, and general account servicing
• Deliver a high standard of customer care while resolving enquiries efficiently and accurately
• Support account administration and maintenance processes
• Manage escalated customer concerns with a proactive, solution-focused approach
• Adhere to company procedures, regulatory requirements, and compliance standards
• Complete all required training and stay up to date with policies and processes

This is a unique opportunity offering extensive training and development, providing a clear pathway to build a rewarding long-term customer service career.

12 months £13 per hour plus holiday pay Comfortable working within a shift-based (8 am - 8 pm) Hybrid: 3 days in office, 2 from home.

Ready to elevate your customer service experience? Apply today!