Customer Service Executive (German Speaking)

Customer Service Executive (German Speaking)

Our client, a leading multinational company based in Shannon, Co. Clare has an excellent opportunity for a Customer Service Executive (German Speaking) to join their team on a permanent basis. This is a hybrid role consisting of 2 days office based and 3 days WFH.

Location: Shannon, Co. Clare - Hybrid working arrangement
Reports to: Customer Service Director
Type: Full-time Permanent

Job Summary: As a Customer Service Executive, you will be responsible for delivering outstanding service to our German speaking customers by responding to inquiries, resolving issues, and supporting customer interactions across multiple channels. This role plays a key part in enhancing the customer experience, supporting customer satisfaction and loyalty, and representing the company brand through clear communication and effective problem solving.

Strong written and verbal communication skills in both German and English are required for this position.

Key Responsibilities:

Customer Care & Support

• Respond to customer enquiries via phone, email, and other communication channels in a timely and professional manner.
• Take ownership of customer queries and complaints through to resolution.
• Provide clear and accurate information regarding products, orders, deliveries, and returns.
• Escalate complex issues to relevant teams where necessary.
• Investigate customer concerns and provide effective, customer focused solutions.
• Ensure resolutions align with company policies and service standards.
• Follow up with customers to confirm satisfaction and issue closure.

Customer Records & CRM Management

• Maintain accurate and up to date customer records in the CRM system.
• Log customer interactions, issues, and outcomes correctly.
• Support data accuracy and CRM discipline within the team.

Customer Relationships & Experience

• Build positive relationships with customers to promote trust and satisfaction.
• Ask relevant questions to understand customer needs and expectations.
• Gather customer feedback and share insights with internal teams.

Company Standards

• Endorse and comply with company policies and procedures.
• Maintain confidentiality and protect company assets and information.
• Treat all customers and colleagues with dignity and respect.

Skills/Experience required:

• Minimum of 1 2 year's experience in a Customer Service, Inside Sales, or a Sales Support role (B2B environment preferred).
• Fluent German and English speaker.
• Strong written and verbal communication skills in both German and English.
• Customer focused, organised, and solutions oriented mindset.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Experience using CRM or customer service systems is an advantage.
• Good interpersonal and communication skills with the ability to interact with people at all levels confidently and provide a proactive and positive service.
• Ability to manage multiple enquiries in a busy and fast paced environment.

The Offer: This is a full time permanent role with a competitive salary commensurate with the skills/experience of the successful candidate. You will also be entitled to an excellent benefits package including:

• Pension (5% employer contribution) after completion of probationary period
• Bonus
• Hybrid Working (2 Days Office/3 days WFH)
• Laptop
• Internal Recognition Program

Full onsite training will be provided to the successful candidate.

For a confidential chat, feel free to get in contact with me directly:

Barry Dolan
Phone:
Email: