Customer Service Executive/ Co-ordinator

Customer Service Executive / Co ordinator

Location: Hybrid - 2 days from home, 3 days in-office, Following probation

Salary: £28,500 plus a 5% bonus - OTE £29,900

Benefits

• Hybrid working - 2 days remote after probation
• 6% pension contribution
• Employee car scheme - Drive a fully insured brand-new car for just £200/month (you can add family members also)
• Gym memberships & well-being hours
• 25-30 days holiday (based on service)
• Enhanced maternity, paternity & premature baby leave
• Learning & development opportunities
• Many more amazing benefits

Hours: Monday to Friday, 37.5 hours per week (flexible between 8 AM - 6 PM)

What you'll be doing

• Assisting customers over the phone and by email with a wide range of enquiries
• Managing client accounts and building lasting relationships
• Following enquiries through from initial contact to resolution
• Handling complaints in a professional and empathetic manner
• Working with internal departments and third parties to support customer needs
• Completing a range of administrative tasks and call handling duties

What we're looking for

• Previous telephone-based customer service or call centre experience
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Great attention to detail and solid admin skills
• Proficiency in Microsoft Office, especially Outlook and Excel

If you're passionate about delivering excellent service and want to work in a vibrant, people-focused team, we'd love to hear from you!