Customer Service Executive

Customer Service Executive

Location: Bracknell (hybrid working available after 4-6 weeks of training)

Pay Rate: £15.00 per hour

Hours: 37 hours per week, Monday to Friday

Working Pattern: Rotating shifts between 8:30am and 5pm, with one Thursday evening shift until 7:00pm approximately every six weeks. Time off in lieu will be provided.

Contract: 12-week temporary assignment, with the potential to secure a permanent position.

Key Responsibilities

• Handling inbound and outbound customer calls, providing prompt, professional and empathetic support.
• Responding to customer enquiries through email, live chat and social media platforms, including Facebook, Twitter and Trustpilot.
• Taking ownership of customer queries and ensuring they are resolved accurately and efficiently.
• Liaising with internal departments and third-party partners to follow up on requests and elevate issues where necessary.
• Maintaining accurate customer records, managing legal documentation and updating information within the internal CRM system.
• Providing general administrative support to help ensure the smooth running of the department.
• Delivering consistently high standards of customer service while maintaining a positive, professional and helpful approach.

About You

• Previous experience in customer service, call handling or a contact centre environment.
• Strong verbal and written communication skills, with the confidence to communicate professionally across different channels.
• Excellent customer service skills and the ability to handle enquiries with patience and empathy.
• Good administrative and IT skills, including experience using Microsoft Office.
• A proactive approach to problem-solving, with the ability to manage competing priorities.
• The ability to work effectively as part of a supportive team.
• Availability to start on the advertised date and commit to the initial 4-6 weeks of office-based training.
• Interested in taking the next step in your customer service career?