Customer Service Executive

Customer Service Executive

Location: Home working, and regular co-working in Derby

At HSS ProService Marketplace, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time, reduce complexity, and work smarter.

You'll join our Customer Service team, a fast-paced and highly collaborative group that sits at the heart of the customer journey.

Working closely with customers, suppliers, and colleagues across the business, the team plays a vital role in ensuring enquiries are handled efficiently, orders run smoothly, and customers receive the service they expect. No two days are the same, and you'll be part of a supportive team that works together to solve problems, deliver results, and continually improve the customer experience.

A typical day:

• Respond to customer enquiries and quotations within agreed service levels
• Obtain supplier pricing and prepare accurate, competitive quotations
• Manage customer orders from quote through to delivery and completion
• Act as the main point of contact for customers throughout the sales and fulfilment process
• Build strong relationships with customers, suppliers, and internal stakeholders
• Provide regular updates on quotations, lead times, deliveries, and order progress
• Resolve customer queries and issues quickly, taking ownership through to completion
• Monitor deliveries and proactively manage overdue orders to ensure positive customer outcomes
• Maintain accurate records across multiple systems and CRM platforms
• Manage and maintain a sales pipeline to support revenue growth opportunities
• Work collaboratively with operational teams to ensure seamless service delivery
• Ensure all documentation and records are accurate and compliant with company procedures
• Prioritise workload effectively in a busy environment, balancing customer needs and business priorities

What you'll bring:

• Previous experience in a customer service, sales support, account management, or operational coordination role
• Outstanding customer service skills with a genuine passion for helping customers
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• High attention to detail and a commitment to accuracy
• A proactive and solutions-focused approach to problem-solving
• Confidence working across multiple systems and learning new technology quickly
• The ability to remain calm and professional in a fast-paced environment
• Strong relationship-building skills with customers, suppliers, and colleagues

It would be great if you also have:

• Experience within equipment hire, construction, building materials, or a similar industry
• Experience using CRM systems
• Knowledge of HSS ProService products and services
• An understanding of equipment, materials, or technical product specifications

What you'll get back:

• 25 days holiday plus bank holidays
• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working - we appreciate you do your best work in different environments
• Head office free onsite gym
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more