Customer Service Executive

Customer Service Executive (2 Opportunities)

Location: Hybrid (Killorglin, Co. Kerry)

3 Days Hybrid (if within commuting distance) Once Monthly Onsite (if based further away, post-onboarding)

1 Permanent Role 1 Fixed-Term Contract (12-Month Maternity Leave Cover)

About the Role

We are currently seeking two Customer Service Executives to join a dynamic and customer-focused team supporting clients across the healthcare sector. These opportunities include one permanent position and one 12-month maternity leave contract.

This is a fantastic opportunity to play a key role in delivering high-quality service, ensuring a seamless customer journey from initial enquiry through to order fulfilment.

Based in Killorglin, this role offers a flexible hybrid model - with 3 days onsite for those within commuting distance, or once-monthly onsite attendance for those located further afield following the onboarding period.

You will be at the heart of customer operations, combining strong communication, accuracy, and problem-solving skills to support both customers and internal teams.

Key Responsibilities

• Deliver exceptional customer service across phone, email, and online channels
• Manage customer queries with professionalism, empathy, and efficiency
• Accurately process orders, quotations, returns, and purchase orders
• Maintain high levels of data accuracy to support smooth operations
• Proactively communicate with customers regarding order updates, delays, or issues
• Collaborate with internal teams including sales, purchasing, accounts, IT, and warehouse
• Support the sales team with administrative tasks such as quotations and order processing
• Contribute to achieving team KPIs and supporting month-end activities
• Identify process improvements and support continuous improvement initiatives
• Participate in quality and compliance processes, including QMS and ISO standards

About You

• Previous experience in a customer service role (healthcare or medical device sector an advantage)
• Excellent communication skills with a professional and empathetic approach
• Strong attention to detail and high level of accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Calm, resilient, and solutions-focused when handling customer queries
• Strong problem-solving skills with a proactive mindset
• Proficient in Microsoft Office, particularly Excel
• Self-motivated with the ability to work independently and as part of a team

Why Apply?

• Flexible hybrid working model with strong work-life balance
• Opportunity to work within the growing healthcare sector
• Collaborative and supportive team environment
• Opportunity to contribute to continuous improvement and operational excellence

  For a confidential discussion and more information, please contact: