Customer Service Executive

Customer Service Executive/Claims Handler
Location:Portsmouth - hybrid options available after probation. Salary:£26,210 starting salary, with an opportunity for this to rise to over £30,300.
Benefits include:

• Free on-site parking
• Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
• Consistent development and growth opportunities.
• Consistent salary increases.
• Free annual travel insurance (subject to qualifying criteria)
• Discount on your home and motor insurance.
• Salary supplements for using an additional language.
• Annual Bonus scheme of approx. 5%
• Fully equipped gym and other social club facilities.
• Hybrid working.

Hours:FULL TIMEhours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM.

Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.

As a Customer Service Executive/Claims Handler you will be responsible for the following tasks

• Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
• Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
• Ensure all relevant information is captured and updated on the system for each customer.
• Accurately assess claims in line with policy terms and conditions.
• Pay valid claims quickly without unnecessary delay.
• Ensure customers who aren't covered are informed at the first opportunity.
• Assess and raise awareness of any fraudulent activity.
• To empathise with customers and ensure that you are there to support them at a very challenging time.
• Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
• Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
• Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
• Input data to a claims management system with a high level of accuracy.

The ideal Customer Service Executive/Claims Handler will have

• Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc )
• High levels of personal resilience.
• Must be able to multi-task.
• First-class verbal and written communication skills
• Must be comfortable with navigating computer systems (full training will be given)
• High levels of pro-activity; good organisation and planning skills
• Great team player.
• An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
• The ability to reassure others and display high levels of empathy.
• Competent at using complex computer systems.
• Numerate and able to understand and process information quickly.
• Literate with the ability to tailor communication suitable for the appropriate audience.
• High levels of attention to detail.

Apply now to be considered for this fantastic position