Customer Service Executive - Asset Finance

Our client is a leading global financial services company dedicated to providing innovative financial solutions to their clients. With a commitment to excellence and a focus on customer satisfaction, they have established themselves as a trusted name in the industry. Their team is passionate about delivering outstanding service and innovative solutions to meet clients' needs.

We are seeking a dedicated and experienced Customer Service Executive to join their dynamic team, based near Slough (hybrid working). As a Customer Service Executive, you will play a vital role in ensuring that clients receive exceptional service, assisting them with their queries and concerns via telephone and in writing. Your expertise in customer service, particularly within the financial services sector, will be instrumental in maintaining high standards of client satisfaction.

• Manage a high volume of customer queries and requests via telephone and written communication channels.
• Provide timely and accurate responses to client enquiries, addressing their concerns and resolving issues effectively.
• Maintain a thorough understanding of company products and services, staying up-to-date with industry developments.
• Collaborate with internal teams to ensure the smooth resolution of customer issues.
• Identify opportunities for process improvement and share insights with the team.
• Uphold the company's commitment to exceptional customer service, fostering positive relationships with clients.

• Proven experience in customer service, preferably within the financial services industry.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive and customer centric approach to handling enquiries and issues.
• Proficiency in relevant software applications and CRM systems.