Customer Service Delivery Driver - Leeds and Bradford Airport - Days

Customer Service Delivery Driver - Leeds and Bradford Airport - Days - 42 hours per week - 5 Months Fixed Term contract - £13.00 Per Hour

The role is to safely and professionally transfer customers between the car park and airport terminal, manage reception and the customer check in process at Leeds Bradford Airport.

Do you consider yourself a team player?
Are you customer focused?
Do you have a valid driving licence with previous experience in driving roles?
If so, then this may be your next career move!

Duties will include, but are not limited to:

• Greeting customers, checking them in and completing all Valet documentation at the Valet front desk reception area and in the arrivals area of the car park
• Utilisation of pre book IT systems
• Dealing with customer complaints and enquiries
• Monitoring all entries and exits and proactively planning shifts using the P2T booking system and associated reports
• Maintaining a standard of deportment and behaviour that represents the company in the best possible manner
• Reporting to the line manager any element of car park service that may compromise service level expectations
• Assisting customers with loading luggage onto the fleet vehicle
• Ensuring the fleet vehicle is clean and presentable for service
• Ensuring vehicle checks are completed
• Completing all fleet documentation
• Transporting passengers between the car park and airport terminal
• Reporting all vehicle defects
• Photographing arriving vehicles
• Moving customers' cars from arrivals to a secure parking area and returning them when required
• Patrolling the car parks on foot to look for unattended bags, suspicious vehicles or persons, and reporting all findings
• Litter picking, bin changing, and cleaning of customer and staff areas
• Answering incoming telephone calls and dealing with customer queries
• Completing report sheets or any other log sheets, in full and as instructed

What you'll bring:

• Full UK driver's licence
• Previous customer service experience
• Excellent team player qualities
• Customer focused mindset
• Excellent communication skills

What we'll offer you:

• £13.00 per hour
• Training and development opportunities

Must be 18 or over to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have development opportunities to fulfil their potential while aiming for excellence in their work.