Customer Service Delivery Advisor

Do you have previous experience in a Customer Service role?

Would you like to be part of a team that supports each other and celebrates success?

If you are passionate about providing excellent Customer Service, this Delivery Experience Advisor position could be the perfect role for you!

Product Care Group are specialists in delivery, inventory management and white glove servicing of large household electrical appliances. We're looking for an enthusiastic individual to join our Customer Engagement team based in Hindley Green, Wigan to provide product, service and sales support to customers.

What's in it for you?

Our Customer Service Delivery Advisor opportunity (internally known as Delivery Experience Advisor) is offered on a full time, permanent basis working 35 hours per week; Monday-Friday 9am-5pm. You will receive a competitive salary of £25,490 per annum plus excellent company benefits including:

• 33 days annual leave per year (including bank holidays) plus an extra day off for your birthday!
• Hybrid flexible working (Tuesdays & Wednesdays office based in Hindley Green, Wigan)
• Contributory Pension scheme
• Employee discounts off electrical appliances
• Enhanced Maternity/Paternity leave
• Cycle to work scheme
• Life Cover (Death in Service Payments)

Responsibilities

• Manage Delivery Booking System to locate new orders and begin to contact customers to book the delivery date.
• Be the first point of contact for customers wishing to book or reschedule a delivery and ensure customer queries are dealt with in a timely manner
• Be able to recognise situations of conflict during customer contacts and resolve conflicts through conflict resolution techniques
• Carry out follow up calls as requested, checking engineering jobs have been completed to the customers satisfaction
• Support Route Planning Team on various projects/tasks as directed

Qualifications

• Experience in a similar role is essential
• 5 GCSE's A-C or equivalent (including English and Maths)
• Computer literate - able to use all MS packages
• Excellent oral and written communication skills
• Able to multi task and have good problem solving skills
• Good administration and organisation skills

For Hybrid working, equipment will be provided however you must have your own internet connection.

If you would like to join our team as our Customer Service Delivery Advisor then don't delay, click 'Apply' today to be considered for this opportunity!