Customer Service Coordinator (Field Service / Engineering)

Service Coordinator (Engineering / Field Service)
Aylesbury (Hybrid)
£28,000 - £30,000
Full-time, Permanent

The Role
We are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business.
You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance.
This is a fast-paced role acting as the key link between customers, engineers, and internal teams.

Key Responsibilities

• Schedule engineers for planned maintenance, inspections, and breakdowns
• Allocate work based on skills, location, and availability
• Manage emergency callouts in line with SLA requirements
• Optimise daily engineer routes and workloads
• Handle customer enquiries via phone and email
• Provide updates on appointments, delays, and service changes
• Maintain accurate records on service systems
• Support compliance and inspection scheduling

About You

• 2 years' experience in scheduling, dispatch, or service coordination
• Background in field service, engineering, FM, or technical support preferred
• Strong customer service and communication skills
• Ability to work well under pressure in a fast-paced environment
• Strong IT skills (MS Office / scheduling systems)
• Logical thinker with good organisational ability

Benefits

• £28,000 - £30,000 salary
• Hybrid working (Aylesbury office flexible working)
• 25 days holiday bank holidays
• Pension scheme
• Training and career development

Working Pattern

• Monday to Friday, 37.5 hours
• Core hours 8am-5pm
• Occasional on-call rota