Customer Service Coordinator

Are you a natural problem-solver who loves getting things moving?

Do you thrive in a fast-paced environment where your communication, organisation and attention to detail can make a real difference?

Juice Recruitment is delighted to be supporting a long-term client with their search for a Customer Service Coordinator, based in Chippenham.

This is an exciting opportunity to join an established and leading organisation with a fantastic culture, who genuinely value their people and take pride in supporting their development and growth.

We are looking for someone who demonstrates the ability to learn, communicate confidently, solve problems and stay organised in a fast-paced environment.

We would love to hear from candidates with Fleet, Automotive, and Dealership experience.

Key for this role is someone who can demonstrate outbound calling experience working in a busy office environment.

DAY TO DAY

• Managing cases from start to finish, ensuring progress is tracked and updates are provided.
• Coordinating with customers, suppliers and internal teams to keep work moving.
• Identifying and resolving delays to achieve the best possible outcomes.
• Exploring alternative solutions when issues arise.
• Escalating technical or operational issues when required.
• Following up on outstanding actions and approvals.
• Handling incoming calls and queries professionally.
• Keeping accurate records and ensuring information is up to date.
• Managing multiple priorities within agreed timescales.
• Ensuring cases are completed and closed accurately.
• Contributing to continuous improvement and wider team projects.

WHAT WE WOULD LOVE TO SEE

• Strong communication and customer service skills.
• Excellent administration and documentation skills.
• A logical and practical approach to problem-solving.
• Excellent attention to detail.
• The ability to follow processes accurately and consistently.
• A target-driven approach with a focus on achieving deadlines and positive outcomes.
• The ability to manage multiple priorities in a fast-paced environment.
• Confidence learning and understanding technical information.
• Previous experience in customer service, coordination, operations or the automotive sector would be advantageous, but is by no means essential.

FOR YOU

• £28,000 per annum, rising to £28,500 after successful completion of probation
• Hybrid working available following successful completion of probation
• 26 days holiday + Bank Holidays
• Health Cash Plan
• Group Personal Pension Plan
• Bonus Scheme
• Career development, training and progression opportunities
• Seasonal events, social activities, and well-being benefits