Customer Service Coordinator

The Customer Service Coordinator role is based in Devon and offers a full time maternity cover contract starting in August 2026. The salary ranges from £28,000 to £32,000 per annum.

Hybrid working arrangements are available.

Responsibilities

• Act as the primary point of contact for homeowners, managing enquiries, defects and aftercare from legal completion through the warranty period.
• Collaborate with site teams, subcontractors and suppliers to resolve issues efficiently and deliver an exceptional customer experience.
• Maintain accurate records and follow up on homeowner concerns.

About You

• Previous experience in customer service or customer care.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Confident using Microsoft Office.
• Experience within house building, construction, property or maintenance is advantageous but not essential.
• Own transport to travel between office, sites and clients.

What's on Offer

• Competitive salary.
• Hybrid working.
• Pension scheme.
• Training and development opportunities.
• Supportive team environment.

If you're looking for a varied role where you can make a real difference to the customer journey, we'd love to hear from you.