Customer Service Coordinator

Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual)

Location: Dartford, Kent

Hours: Full time, flexi and hybrid

Min of 2 days in office including Tuesdays

Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus

Excellent benefits packaging including 25 days leave, health care etc

Customer Service Coordinator - French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.

Customer Service Coordinator Key Requirements

• Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
• Computer literate - MS office, PowerPoint, Excel, Outlook, Teams
• Fluent in French and English to use in a working environment
• Good level of education including Maths and English
• Works well under pressure
• Excellent attention to detail
• Able to work independently and as part of a team

Customer Service Coordinator - Responsibilities and Duties

• Support customers' enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow-up on open quotes.
• Maintain price lists and send them to customers when requested.
• Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.