Customer Service Coordinator

Role:Customer Service Coordinator
Location: Telford, Shropshire (5 Days Onsite)
Contract Length: 12 Months

Start Date: ASAP Overview

We are seeking a proactive and customer-focused Customer Service Coordinator to join a fast-paced service operations environment. This role requires an energetic individual who can manage multiple priorities, communicate effectively with customers and suppliers, and thrive in a high-volume setting.

Key Responsibilities

• Manage customer requests and ensure timely processing of outsourced work.
• Provide quotations to customers and manage order prioritisation.
• Handle customer queries and communicate updates in a professional and timely manner.
• Coordinate with suppliers and logistics teams to track and monitor job progress.
• Monitor turnaround times to ensure contractual commitments are achieved.
• Maintain accurate records and update internal systems.
• Log quality certificates and support audit requirements.
• Support purchasing and procurement activities, including purchase orders, supplier quotations, and order confirmations.
• Assist with supplier management, expediting orders, and monitoring on-time delivery performance.
• Work closely with internal teams to ensure excellent customer service and operational efficiency.

Essential Skills & Experience

• Minimum 2 years of customer service experience.
• Strong Microsoft Office 365 skills, particularly:
• Outlook
• Excel (including VLOOKUP and advanced spreadsheet functions)
• PowerPoint
• Excellent organisational and communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Comfortable working in a fast-paced, high-volume environment.
• Experience maintaining accurate records and handling customer escalations.

Desirable Experience

• Procurement or purchasing administration experience.
• Supplier management and order tracking.
• Logistics or supply chain coordination experience.
• Experience working with service orders and quotation systems.

Additional Information

• Full onsite attendance is required (5 days per week).
• Candidates should be available to start immediately or within 1-2 weeks.
• This is an excellent opportunity for someone who enjoys customer interaction, coordination, and operational support within a dynamic environment