Customer Service Coordinator

Customer Service Coordinator (Fixed-Term Contract)

Wheatley, Oxfordshire Hybrid

Are you a customer service professional who thrives in a fast-paced, detail-driven environment?

We're recruiting on behalf of a globally connected, Oxford-based business operating within the premium FMCG sector. With an impressive portfolio of internationally recognised brands and distribution across the UK, Europe, and beyond, this is a brilliant opportunity to join a dynamic team that genuinely values quality and customer excellence.

The Role

As Customer Service Coordinator, you'll be the vital link between the business's customers and its internal supply chain, logistics, and commercial teams. You'll ensure orders are placed accurately and on time, queries are resolved promptly, and customers receive an outstanding level of service at every touchpoint.

You'll collaborate with colleagues across Demand & Planning, Logistics, Finance, and Commercial - as well as with international Customer Service teams - making this a genuinely varied, globally connected role.

What You'll Be Doing

• Processing customer orders accurately and in line with delivery deadlines
• Communicating stock issues and delays to customers and account handlers
• Investigating and resolving warehouse and transport queries promptly
• Managing returns, credits, and consignment stock reconciliation
• Maintaining customer master data and product code accuracy
• Contributing to monthly KPI scorecards and demand review meetings
• Building strong relationships with both customers and internal stakeholders

What We're Looking For

• Proven customer service experience, ideally in a B2B or FMCG environment
• Confident working with ERP systems - SAP experience is a real advantage
• Strong understanding of supply chain and order management processes
• Excellent communication skills - written, verbal, and cross-functional
• Highly organised, accurate, and calm under pressure
• Proficient in Microsoft Office (Outlook, Word, Excel)
• A collaborative, can-do approach with the ability to take initiative

Why This Role?

• Join a well-established, internationally connected business with a close-knit Oxford team
• A role with genuine variety and cross-functional collaboration
• A company that champions quality, precision, and outstanding customer relationships

What's on Offer?

• A base salary of 30-32k depending on experience
• Good benefits
• Hybrid working - 2 days in the office