Customer Service Coordinator - Part Time

Customer Service Coordinator - Part Time About us

With a rich history dating back to 1923, Cavanna Homes is the South West's largest independent house builder. We are family-owned and construct beautiful new homes that customers love.

We are now looking for a Customer Service Co-ordinator to join our team in Torquay for a 12-month fixed-term contract on a part-time basis, working 25 hours per week - we are flexible on the specific days/hours.

What you'll be doing

As a Customer Service Co-ordinator, you will support new homeowners with their enquiries and manage any issues they are experiencing with their properties.

Handling enquiries via phone and email, you will provide a professional and responsive service, record incoming correspondence, assess reported issues and provide clear guidance on the next steps to resolve them.

Working closely with internal teams and sub-contractors, you will help co-ordinate maintenance and repair works while ensuring customers remain informed throughout the process.

• Attend site meetings to represent and advocate for our customers
• Liaise with Customer Service Operatives to help maximise their time addressing customer needs

What you'll get in return

• Competitive salary
• Life Assurance X3
• 6% employer pension contributions
• Medicash health cashback scheme
• 25 days' holiday + bank holidays, additional holidays awarded for length of service
• Holiday purchase scheme - purchase up to an additional week of holiday
• Early Friday finishes

This is a fantastic opportunity for a customer service professional to join our well-established, family-owned organisation.

You'll step into a friendly and supportive office environment where you can confidently develop your skills and become a key part of a company with a proud history and strong reputation across the South West.

And, with a part-time commitment of just 25 hours per week, this role offers excellent flexibility, making it ideal if you're looking to balance rewarding work with other personal commitments.

So, if you're a customer-focused individual looking to advance your career, read on and apply today!

Who we are looking for

• Previous customer service experience
• Experience working in a fast-paced environment
• A working knowledge of Microsoft Office, including Outlook, Word and Excel
• Strong organisational skills and the ability to prioritise your workload methodically
• The ability to remain calm and patient when dealing with customers
• Excellent verbal and written communication skills
• At a minimum, GCSEs (or equivalent) in English and Maths

A little bit more about Cavanna

Cavanna Homes is a family-owned business established in 1923. Our aim is to become the most admired regional house builder in the South West. We strive to achieve this through our product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.

At Cavanna, everyone lives by 'The Cavanna Way'. This is our set of values that defines who we are as a team and how we behave - 'Customer Focused', 'Integrity', 'Socially Engaged', 'Reputable', 'Successful' and 'Safe'. If you believe these values match your own, then we'd love to hear from you.

The closing date for this role is 24th March 2026.

Cavanna Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our Customer Service Co-ordinator, please apply here.

The Cavanna Group

Cavanna House

Riviera Park

Nicholson Road

Torquay TQ2 7TD

Customer Services Dedicated Line: